Cancellation & Refund Policy

This website does not process payments. It has no cart, no checkout and no payment gateway — every order begins as a WhatsApp message or a phone call, and becomes an order only once we have confirmed the items, the total, the date and the delivery address with you.

Because of that, cancellations and refunds are handled directly between you and our store, on the same WhatsApp chat or phone number you ordered through.

• Message us on WhatsApp, or call the store, as early as you can.
• Please quote the date the order was placed, the delivery date and the items, so we can find your order quickly.
• We will confirm in the chat what is possible for your specific order, and what — if anything — is refundable.

The earlier you tell us, the more we can do. An order we have not yet begun preparing is the easiest to cancel or move.

• How far the order has progressed — not yet started, already being prepared, packed, or already dispatched or delivered.
• Whether the item was customised or made specially to your requirement.
• Whether flowers or materials have already been bought for your order.
• The date requested, and how close it is — festival dates are booked and stocked ahead.
• The terms confirmed with you at the time the order was placed.

Any applicable cancellation, refund, or rescheduling terms will be confirmed with the customer at the time of order.

Garlands are handmade from fresh flowers for a specific date and cannot be put back into stock or sold again once prepared. Once a garland has been made for your order, or the flowers for it have been bought that morning, cancellation conditions are necessarily different from an order we have not yet started.

Multi-day packages deliver a fresh garland on each day of the duration. If you need to end or change a package part-way through, tell us as early as possible so the remaining days can be adjusted.

Decoration work involves materials, flowers and labour reserved in advance for your date, so it carries different cancellation and rescheduling conditions from a garland order. Those conditions will be communicated to you before the decoration booking is confirmed, along with the quotation.

We will do our best to move an order to a new date, subject to availability on that date. During the Ganpati festival, capacity is limited and a new date cannot always be offered at short notice; where it cannot, we will tell you honestly rather than accept a booking we cannot fulfil.

If we are unable to fulfil a confirmed order — for example because of a flower market shortage, poor flower quality on the day, or a delivery restriction outside our control — we will contact you as soon as we can and offer the closest suitable alternative, a new date, or, where you have already paid and no alternative works for you, a refund of the amount paid for the part we could not fulfil.

Please tell us on the day of delivery, with photographs if possible. Flowers are perishable, so a problem reported the same day can be checked and put right; reported days later it usually cannot. We will look at what happened and agree a fair resolution with you.

Where a refund has been agreed, it is processed to the same method you paid by, and the timeline and method are confirmed with you at that time. This website does not collect payments, so no refund is ever processed through it.

We may update this policy as our services change. The date at the top of this page shows when it was last revised.

For any question about this policy, or about an order you have placed, please reach us on WhatsApp or by phone:

• WhatsApp / Phone: 919321481843
• Store: POOJYO, No. 94/A, Shell Colony Road, Sai Baba Nagar, Chembur, Mumbai, Maharashtra 400071
• Hours: Mon–Sun,7:00 AM – 11:00 PM